Trying to update your Adobe Photoshop CS6, Adobe Illustrator CS6 or other Adobe CS6 products, but found out that the items for Product Registration, Deactivate and Updates are greyed out. No matter how many times you restart your Mac, it is still wouldn’t allow you to perform updates on your Adobe’s product.
This happened usually caused by Adobe unable to find its update server online, and it will disabled the option of Product Registration, Deactivate and Updates. It’s a common issue and not product malfunction error.
Follow the steps below to solve the greyed out issue for Product Registration, Deactivate and Updates options in Adobe products such as Photoshop, Illustrator, Dreamweaver and so on.
1. Open up Adobe Bridge
2. Go to “Help” > “Updates
3. It will launch Adobe Application Manager for update
4. Updates your Adobe’s software.
That’s it. It’s not necessary to perform updates from the product update menu, Adobe Application Manager will do the jobs for you.